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Shipping & returns

We would like to draw the attention of our dear customers that the process of returning or exchanging any of the products is acceptable according to the return and exchange policy of Orient Shoes.
We are also happy to accommodate your needs, so please see our return and exchange policy.


The return policy only applies if the product is new, in resaleable condition, consumable components and accessories still sealed with the packaging and all packing materials included.
Based on this, the product will be exchanged or refunded within 7 days. Products purchased through the website https://hethaalsharq.com/ can also be returned and/or exchanged.
Or by receiving it by hand by delivering it directly to the nearest branch of Al Sharq Shoes (Khobar, Riyadh).
Please make sure that the returned product(s) is accompanied by the invoice sent by email, with all accessories and free gifts. And if you received a defective product
(such as if it was delivered to you with damaged or missing parts, or any obvious damage), it can be returned and replaced, or a full refund will be paid upon approval.
Product(s) must be in its original packaging, unopened, with invoice, and free gifts included.


Return, Exchange and Refund
Or by contacting the WhatsApp number of Al Sharq Shoes +966 55 9711181 to return the product or make the necessary arrangements so that we can receive it.
You may, within 3 days of receiving the product, “submit a refund request/product request” by emailing info@hethaalsharq.com

Returning the product due to a defect in the product.
In the event that the product is returned as a result of any defect from the factory or as a result of damage during delivery or incorrect delivery process, no additional fees will be charged for the shipping process
or any bank transfer fee or cash on delivery fee (fees apply).

Returning the product for other reasons.
In the event that the product is returned as a result of the customer’s desire to change the product or change his desire in general, it will be decided to charge shipping fees, bank transfer fees or cash on delivery fees (fees apply) from the customer.
When preparing for a product return, the product must be in its original condition and with all accessories included. We also do not accept returns on products that have any scratches or are damaged as a result of misuse
or neglect as a result of unconventional use. We have the right to agree to return products that do not comply with the above criteria.

Cancelling order
- Cancellation of the order by Shoe Al Sharq:
Al Sharq Shoes has the right to cancel the order for any of the following reasons:
Refusal / abstain from the payment process in case the amounts due are not paid through the payment system, credit card or if the customer fails to make the payment process.
In the event that the address provided by the customer or the contact information is incorrect or in the event that the customer is unable to communicate with the customer.
The customer has the right to re-set the date and place of delivery only once. However, the absence of the customer may result in the cancellation of the order.

- Cancellation of the order by the client:
The customer may cancel the order for any of the following reasons:
If the order is not delivered or shipped to the customer.
In the event that the order is canceled after it has been shipped or delivered to you, Al Sharq Shoes has the right to determine the time of shipment of the order during the period of sending the order cancellation (we do not accept any cancellation requests once the product has been sent).
The customer must contact Al Sharq Shoe to cancel the order and make the necessary arrangements via email info@hethaalsharq.com
Or through the WhatsApp number of Al Sharq shoes +966 55 971 1181

 

Please remember: Product(s) must be in its original packaging and unopened, with invoice, freebies included.
You can also contact the customer service at Al Sharq Shoe through the WhatsApp number +966 55 971 1181

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